Complaints book

Nª 0016-2025 15/12/2025

Tax ID: 20102434596

Business Name: INVERSIONES COSTA NORTE S.A.

Address: ANT.PANAMERICANA NORTE 1213 PIURA - MANCORA

Identification Code: H-010

1. Identification of the Claiming Consumer

2. Identification of the Contracted Good

0/1000

3. Claim Details and Consumer Request

COMPLAINT: Nonconformity related to products or services.

GRIEVANCE: Nonconformity not related to products or services; or discomfort or dissatisfaction with customer service.

0/1000
0/1000

4. Observations and Actions Taken by the Provider

Recipient (consumer, provider, or INDECOPI as applicable).
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– In compliance with Law No. 29733 – Personal Data Protection Law, and Supreme Decree 016-2024/JUS – Regulations of the Law, we inform you that the personal data you provide will be used and/or processed by INVERSIONES COSTA NORTE S.A., strictly and solely for the purpose of addressing complaints and/or requests submitted regarding dissatisfaction with products and/or services. These data will be incorporated into a personal data bank owned by LP Hoteles S.A., registered in the National Registry of Personal Data Protection under the name “Complaint Handling” with code RNPDP-PJP No. 28539, in accordance with our Privacy Policy. You may exercise your rights of access, rectification, portability, cancellation, and opposition of your personal data at any time.

– Filing a complaint does not prevent you from seeking other means of dispute resolution nor is it a prerequisite for filing a claim with INDECOPI.

– The provider must respond to the complaint or claim within a period not exceeding fifteen (15) business days, which cannot be extended.

– A copy of the complaint form will be sent to the email address provided by you. According to Supreme Decree No. 011-2011-PCM, the fields marked with an asterisk (*) are required for the complaint or claim to be considered submitted. It should be noted that, for the purposes indicated above, the consumer may freely provide their physical address or email address as they deem appropriate.

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Complaints Book Request

15/12/2025

Company Details

Tax ID:
20102434596
Business Name:
INVERSIONES COSTA NORTE S.A.
Address:
ANT.PANAMERICANA NORTE 1213 PIURA - MANCORA
Identification Code:
H-010

1. Identification of the Claiming Consumer

Name:
Email:
Phone:
ID Document:
Address:
Minor:
Guardian’s Name:
Guardian’s Email:
Guardian’s Phone:
Guardian’s ID Document:
Guardian’s Address:

2. Identification of the Contracted Good

Type of Good:
Claimed Amount:
Description:

3. Claim Details and Consumer Request

Type:
Details:
Request:

4. Observations and Actions Taken by the Provider

Date of Response Communication:
15/12/2025
Attached Document:

– In compliance with Law No. 29733 – Personal Data Protection Law, and Supreme Decree 016-2024/JUS – Regulations of the Law, we inform you that the personal data you provide will be used and/or processed by INVERSIONES COSTA NORTE S.A., strictly and solely for the purpose of addressing complaints and/or requests submitted regarding dissatisfaction with products and/or services. These data will be incorporated into a personal data bank owned by LP Hoteles S.A., registered in the National Registry of Personal Data Protection under the name “Complaint Handling” with code RNPDP-PJP No. 28539, in accordance with our Privacy Policy. You may exercise your rights of access, rectification, portability, cancellation, and opposition of your personal data at any time.

– Filing a complaint does not prevent you from seeking other means of dispute resolution nor is it a prerequisite for filing a claim with INDECOPI.

– The provider must respond to the complaint or claim within a period not exceeding fifteen (15) business days, which cannot be extended.

– A copy of the complaint form will be sent to the email address provided by you. According to Supreme Decree No. 011-2011-PCM, the fields marked with an asterisk (*) are required for the complaint or claim to be considered submitted. It should be noted that, for the purposes indicated above, the consumer may freely provide their physical address or email address as they deem appropriate.

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